All sales are final. Due to the nature of food and beverage products, all tea — including loose-leaf teas, packaged teas, and any tea included as part of a bundle — is non-returnable under all circumstances, whether the package has been opened or remains sealed.

We are unable to verify storage or handling conditions after a package leaves our facility. As a food product, tea cannot be resold once shipped. We encourage you to read all product descriptions carefully before placing your order. If you have questions about a specific tea, please reach out to us before purchasing — we are happy to help you find the right fit.

Teapots, cups, and other accessories — including teaware included in bundles — are eligible for a claim only if they arrive damaged or defective due to shipping or a manufacturing defect discovered upon opening the original packaging. We do not accept returns or exchanges for teaware for any other reason, including change of mind or aesthetic preference.

Minor variations in glaze, color, or texture that do not affect the function of the item are not considered defects. These characteristics are inherent to handcrafted teaware and contribute to the individuality of each piece.

If your teaware arrives damaged, please notify us within a reasonable time of the delivery date confirmed by the carrier. To file a claim, email us at info@shootea.com with the subject line "Damage Claim – Order #[your order number]" and include your order number, photos of the damaged item, photos of the original packaging, and a brief description of what you found.

We will review your claim and respond as promptly as possible. If the claim is approved, we will send a replacement at no charge. Where a replacement is not available, a resolution will be offered at our discretion. Claims submitted without photographic documentation or after a significant delay from the confirmed delivery date may not be accepted.

Bundles containing both tea and teaware are subject to the terms described above: the tea component is non-returnable under all circumstances, and the teaware component is eligible for a damage claim only, subject to the conditions outlined in this policy.

Refunds are not offered except in cases of approved damage claims where a replacement is unavailable. Any approved refund will be returned to the original payment method within a reasonable processing period, subject to your bank or card issuer's timelines. Gift cards are non-refundable.

Questions about your order or this policy? We are here to help. Contact us at info@shootea.com.