We pack and ship every order ourselves with care. Orders are typically processed within a few business days of receipt, Monday through Friday, excluding federal holidays. You will receive an email confirmation when your order is placed and a second notification with tracking information once it has shipped.

During high-demand periods — including holidays, product launches, and promotions — processing may take additional time. We will communicate any meaningful delays and appreciate your patience.

We ship to all 50 U.S. states and Washington, D.C. Shipping rates and estimated delivery windows are calculated at checkout based on your location and selected shipping method. Available options and current rates are displayed at the time of purchase and are subject to change.

We use USPS, UPS, and FedEx and select the most suitable carrier for each order. Delivery time estimates are provided by the carrier and begin from the date of shipment, not the date of order. Estimates are not guarantees. Business days exclude weekends and federal holidays.

Orders that meet the qualifying threshold displayed at checkout are eligible for complimentary standard shipping. This threshold is based on the order subtotal before taxes and any discounts and is subject to change at any time.

Once your order ships, you will receive a tracking number by email. Please allow some time for tracking information to update after your shipping confirmation is sent. If tracking shows your package as delivered but you have not received it, we recommend waiting one additional business day, as packages are occasionally marked as delivered slightly ahead of arrival.

Standard shipping is available to P.O. boxes via USPS. Expedited options may not be available for all P.O. box addresses. Please ensure your address is complete and accurate before placing your order — we process orders promptly and cannot guarantee changes once an order has been picked up by the carrier.

If a package is returned to us due to an address error provided by the customer, we will reach out to arrange reshipment or offer a resolution. We do not currently ship internationally. We plan to expand in the future and will announce when international shipping becomes available.

Once a package is confirmed as delivered by the carrier to the address provided at checkout, Shoo Tea is not responsible for packages that are subsequently lost or stolen. If you believe your package has been stolen, we recommend contacting your local authorities and the carrier directly.

We want every delivery to go smoothly. If something is not right with your shipment, please reach out to us at info@shootea.com and we will do our best to help.